Welcome To Our Support Center

At the support center, you can submit requests and check on the status of those requests from various staff members of our department. Choose one of the selections below:

Create A New Ticket

If you don't have an open ticket, use this option to open a new request. Please make sure to provide as much details a possible during the initial ticket request so we can respond appropriately.
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Check Ticket Status

You can check the status of open or closed tickets here using either your ticket ID & code. If you do not have your ticket ID or code, check your email.
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Website Changelog
Thursday, February 21, 2019
  • Corrected inventory to show pilot assigned name instead of ID number

  • Corrected inventory to show airport ICAO instead of ID number

Friday, February 01, 2019
  • Added SIMAF and VATSIM VSO calendars to website

Saturday, January 12, 2019
  • Updated styling to internal changelog, includes "PRIORITY" markings now

  • Updated styling to external changelog, includes "PRIORITY" markings now

  • Added correct links for My Aircraft and Inventory from dashboard

  • Corrected links in Assets category

  • Added "Airbase Map" to Operations area

Thursday, January 10, 2019
  • SNIPRnet member search modified to correctly include only active pilots

  • ACARS v3 Beta released

Thursday, October 11, 2018
  • Added weight information to air-to-ground weapons database

  • Fixed issue where VSO applicants who didn't select an "interest" track weren't showing up

  • Modified rank and wing display on dashboard

Saturday, October 06, 2018
  • Styling changes to the internal award decoration notification

  • Corrected award decoration e-mail to display image

  • Corrected issue where pilots would not choose a flight data for the bookings and the automated scripts would not understand or recognize how to correct the issue. The booked date also becomes the flight data if nothing else is selected

  • Changed dashboard display to consolidate MISREP information

  • Corrected administrative award comission to properly set pilot wings designation on personnel file

  • Added display of pilot wings on dashboard

Saturday, September 29, 2018
  • On MISREP page, changed order of event taskings to show nearest upcoming first

  • ADMIN: Disabled UCC tasking MISREP until corrected

  • ADMIN: Added additional info on the MISREP page to allow further clarification of selecting the appropriate associated tasking

Thursday, September 27, 2018
  • Privacy policy has been posted for members and the public

Thursday, September 20, 2018
  • Updated ACARS script to correct column match error

Saturday, September 08, 2018
  • Added ability for Air Staff to re-send applicant acceptance e-mails

  • Added ability for Air Staff to respond to applicant e-mails internally using SNIPRnet

Friday, September 07, 2018
  • Corrected bookings page to only view 10 bookings and corrected the order of listings

  • Correct unified log script for updating MISREPs after they have been approved/changed

Thursday, September 06, 2018
  • Corrected internal dashboard homepage to recent pilot recent flights with unified log

  • Corrected external recent flights to match unified log

  • Unified flight logs into a single database for simpliciation and expandability

Saturday, August 11, 2018
  • Corrected links on external Support page

  • Corrected aircraft bookings from not releasing aircraft properly

  • Notifications center upgraded to include dynamic messages

  • Aircraft bookings older than 3 days will automatically be released by the UCC system

Thursday, July 26, 2018
  • Added tool on dashboard to move primary and secondary assigned aircraft

  • Upgraded Font Awesome to 5.2

Wednesday, July 04, 2018
  • AMC/CC job issue fixed when duplicated job ID was located. Database has been corrected along with the assigned pilot

Thursday, June 14, 2018
  • Added 4 WC-130J's to the 53rd WRS at Keesler AFB

Wednesday, June 13, 2018
  • Added primary certification designation to training groups

  • Corrected module training groups to only show airframe certifications relevant to current group

  • Module Groups now have specific airframe certifications that automatically are granted based on training phase

Tuesday, June 12, 2018
  • Adjusted applicant e-mails to correspond directly with the Air Staff inbox

  • Corrected VATSIM verification approval and rejection process of applicants

  • Corrected applicant process that did not allow for rejection of applicants to process through

  • Consolidated applicants into unified list

Saturday, June 09, 2018
  • Added award image to e-mail and internal message during award commission

  • Commission awards form fixed with e-mail and internal message

  • Messages from Air Staff will be designated as such and will provide Air Staff members a unified SNIPERnet inbox

  • New ACARS variables added: Takeoff and landing headwind & crosswind component, Average enroute wind, Takeoff & landing flaps setting, Maximum taxi speed prior to takeoff, Maximum taxi speed after landing, Takeoff airspeed, Coordinates of crashes are also placed in the sessionlog.txt for CSAR